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Notification

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TERMS OF USE

Collection and data usage

Personal information of visitors, such as name, address, phone number, contact email address and the like, is processed and stored in a way that ensures that third parties do not have access to their content. We may disclose your data to our business units and partners, which are part of our Privacy Policy. We will never misuse your personal data under any circumstances. In the following sections, we will explain to you the ways and reasons for the possible provision of your information, for the purposes of the normal operation of the website.

Data storage and keeping

The company Autoprevoz Čačak makes maximum efforts on its website to protect your privacy when you are "online" as a user. Your personal information is stored securely and confidentially, and processed lawfully in accordance with our Privacy policy. We take appropriate technical and organizational measures to protect against unauthorized and illegal access and processing of your personal data, including encryption of your information. We will retain your information for as long as necessary to process your account, your payment, issue a refund, respond to a complaint, or provide you with promotional information that you have signed up for.

Cookies Policy

A cookie is information stored on your computer by the website you visit. Cookies usually store your settings, settings for the website, such as your preferred language or address. Later, when you open the same internet page again, the internet browser sends back the cookies that belong to that page. This allows the site to recognize you and display information tailored to your needs. If you do not want our website to have access to your cookies, you can block them. Most web browsers allow you to block cookies. You can do this through the settings of your web browser.

Order confirmation

After successful payment, you will receive a confirmation via the email you provided.

Enabled payment methods

Payment for products on our online store can be made in one of the following ways: payment cards - VISA, Maestro, MasterCard, AMEX and DinaCard that support payment via the Internet. Payment by card is realized in cooperation with AllSecure doo and Banca Intesa and is done in a safe and certified way through the AllSecure Paymet Gateway, by simply entering data from the payment card.

After entering the card details and confirming the payment, the bank authorizes the transaction and the order is approved. The amount will be reserved on your card (account) and will not be available for any other purpose. Check with the bank that issued the card whether your card supports payment via the Internet.

Data protection during payment

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol, using the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. Payment card information is never available to the merchant.

3D Secure protection for all merchants and customers - AllSecure Payment Gateway uses the highest global standards of data protection and privacy. All merchants using the AllSecure Payment Gateway are automatically included in 3D-Secure protection, thus guaranteeing the security of purchases to customers. Customers' payment card numbers are not stored on the merchant's system, and the registration itself is protected by SSL data encryption.

PCI DSS Standards - AllSecure Payment Gateway constantly complies with all requirements of card organizations in order to increase the security level of merchants and customers. From 2005 to today, without interruption, the system has been certified as PCI-DSS Level 1, which represents the highest standard in the industry. PCI Data Security Standard (PCI-DSS) is a norm that defines the necessary security measures for processing, storing and transmitting sensitive card data. PCI Standards protect sensitive data about the cardholder during the entire payment process: from the moment of data entry at the merchant's point of sale, during communications between the merchant and relevant banks and card organizations, as well as later storage of that data.

Statement of Conversion

All payments will be made in the local currency of the Republic of Serbia - dinar (RSD). For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount for which your payment card will be charged will be expressed in your local currency through conversion to the same at the exchange rate used by card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion there is a possibility of a slight difference from the original price listed on our website.

All payments will be effected in Serbian currency - dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original prince stated in our web site.

Card registration

When the customer's card data is TOKENIZED (fed in a certified manner for later use), at his request or by the merchant's decision, that data is stored on AllSecure PCI-DSS level 1 certified servers. Card data thus tokenized are transmitted in a completely secure and certified manner. At no time does the merchant have access to the data on the card number and other sensitive data, but receives a reference number (token) that only he can use in accordance with the conditions agreed with the customer. The customer has the option of deregistering a previously registered card, as well as changing the details of a previously tokenized card.

Instructions for purchase

You can order all the services that we have shown on our website https://online.autoprevoz-cacak.rs/sr/ in a very quick and simple way.

If you choose to pay by card, fields will appear in which you must enter the following data: card number, name of the card owner, card expiration date and cvv card number (that is, card verification number) - this is the number that usually appears on the back of the card, after the card number (the complete card number with 16 digits or only the last 4 digits can be displayed) there is a special code that usually consists of 3 digits (some cards also have 4 digits), and that three-digit number is your cvv card number. You may be asked to enter the type (brand) of the card.

In the next step, you will receive a purchase confirmation that you can print or simply record transaction data - information about the status of the transaction (whether the transaction was successful or not), order ID number - the ID number of each order is unique, the amount you paid and the currency in which the transaction was made, the last 4 digits of the card with which you made the payment and the type or brand of the card, the bank's authorization code - a unique number for each successful card transaction, and the date and time when the transaction was made.

This step completes the online purchase process. After that, you will be informed about the status of your order via email.

If you have any problems during the ordering process, our call center is always at your disposal at 032/400-099, which is open on weekdays from 8 a.m. to 4 p.m., or by email at autoprevoz2go@kavim-serbia.rs

Delivery of goods and possible restrictions

You can immediately use the available paid amount for the realization of the service.

Claims policy

All advance fund subscriptions are final. The advance funds are added to the account and the use of your subscription begins after you receive confirmation via the screen on the application and the email you specified. All advance funds added to the account are non-refundable. The user cannot cancel the subscription and the subscription cannot be canceled after the advance funds are transferred to the reserved virtual funds for top-up AND after the top-up of your electronic wallet. A refund is only possible in the event that the user exercises rights based on the law on consumer protection or it turns out that the reserved funds cannot be accepted by Autoprevoz Čačak due to a technical fault related to the order AND if such fault has not been rectified within fourteen (14) days from the written notification of the fault to the Autoprevoz Čačak customer support service. The refund will be exclusively related to the given transaction.

The company Autoprevoz Čačak does not assume any responsibility for customer mistakes, incorrect purchases or any other mistakes related to your actions when purchasing on the website. If you have any irregularities in the operation when purchasing a product on the website or you have not received the purchased product, please contact customer service (on the number 032/400-099 which is open on weekdays from 08:00 to 16:00 or email autoprevoz2go@kavim-serbia.rs) and we will do our best to eliminate the irregularities so that you can receive the purchased product.

Refunds

In accordance with the General Business Conditions of Bus Stations (Official Gazette of RS No. 102/2020), the passenger has the right to withdraw from the contract of transportation created through the online sales channel, before starting its execution.
If the passenger cancels the trip no later than two hours before the start of the trip, Autoprevoz Čačak is obliged to return the charged transportation fee to the passenger with the possibility of retaining a maximum of 10% of the amount of the charged transportation fee, and the amount for the station service charged is returned.
The passenger is not entitled to a refund of the charged transportation fee in the event that he cancels the trip less than two hours before the start of the trip.
In order to exercise the right from the previous paragraph, it is necessary to: 

• 1. Contact the Autoprevoz Čačak ticket office in Čačak, with a request for a refund, or 
• 2. Contact with a request for a refund and information about the ticket, to the email: autoprevoz2go@kavim-serbia.rs, or 
• 3. Contact customer service at 032 400 099 and request a refund.

Refunds to the User are made exclusively via VISA, EC/MC, Maestro, Amex and Dina payment methods, i.e. exclusively to the payment card account by reversing the original transaction. "In the case of returning goods and refunding funds to a buyer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, Autoprevoz Čačak is obliged to make the refund exclusively via VISA, MasterCard, Maestro, Amex and Dina payment methods, which means that the bank will refund the funds to the account of the card user at the request of the seller."

VAT statement

VAT included in the price and there are no hidden costs.